Our Mission
Touchpoint Co-design helps government organisations, not-for-profits and community-focused services create more effective, accessible and meaningful experiences for the people they serve.
Touchpoint Co-design helps government organisations, not-for-profits and community-focused services create more effective, accessible and meaningful experiences for the people they serve.
Through research, observation and collaborative design, we uncover overlooked challenges, understand the needs of diverse stakeholders and identify opportunities to improve how services, spaces, information and systems work in practice.
We turn these insights into clear, evidence-informed and practical strategies that strengthen service delivery, improve communication, support inclusion and create sustainable outcomes for organisations and their communities.
Who We Are
Touchpoint Co-design is built on the partnership between Teayl and Julia. While we share a passion for human-centred design, we approach challenges from different perspectives, creating a balance between creative thinking, strategic planning and practical delivery.
Our best work happens through collaboration, not only with each other, but with our clients and their communities. We believe the people who experience a service every day hold the knowledge needed to improve it. Our role is to uncover those insights, bring people together and transform ideas into experiences that are thoughtful, inclusive and lasting.
Teayl Thorn
Teayl is a games/graphic designer, illustrator and visual communicator with a fascination for the fun moments that shape people's experiences. Whether it's navigating a building, interacting with an exhibition or moving through a customer journey, Teayl enjoys uncovering the hidden stories behind everyday interactions and turning complex systems into experiences that feel clear, engaging and memorable.
With a background spanning graphic design, experience design and storytelling, Teayl specialises in translating research into visual and practical solutions that people can easily understand and organisations can confidently implement.
Julia Toczyski
Julia is a graphic designer and photographer who brings a thoughtful and collaborative approach to research, strategy and stakeholder engagement. She enjoys working alongside communities, organisations and project teams to understand different perspectives, identify shared goals and build solutions that are both practical and meaningful.
Julia's ability to connect people, ask the right questions and see the bigger picture helps ensure every project is grounded in genuine insight and shaped by the people it is designed to serve.
