Service Design Consultancy - Using Design Thinking to create deep insight, elevated design and meaningful experiences.
Services, spaces and systems shape how we live, work and interact with the world around us. But do they work well for the people who use them, experience them or are affected by them?
Service design helps us explore these questions, understand complex challenges and develop more thoughtful, human-centred solutions.
At Touchpoint Co-design, we use research, design thinking and creative collaboration to understand problems, uncover opportunities and reimagine how things could work better.
We work alongside communities, local councils, government, not-for-profits and purpose-driven organisations to create services, spaces and experiences that respond to real needs and make a meaningful difference.
Designing better experiences for people, communities and the environment.
Meaningful change begins with understanding the world we share, the people within it and the systems that shape our experiences.
Touchpoint Co-design works with organisations to explore complex challenges, understand community needs and develop thoughtful, practical approaches to positive change. From environmental initiatives and community programs to public-facing services and educational experiences, we help connect people with the information, places and ideas that matter.
Through research, stakeholder engagement and collaborative design, we uncover overlooked opportunities and turn insights into meaningful experiences, clearer communication and practical strategies.
Human-centred design for social, community & environmental impact.
We bring together research, service design, storytelling and tangible design to help organisations engage communities, communicate complex ideas and create experiences that encourage understanding, participation and positive change.
The Design Process
Research & Discovery
Understand people, context, challenges, and opportunities through research and oservation.
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Ideation & Co-design
Combine research insights with creative thinking. Co-designing with vital users to build a deep understanding of needs.
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Prototyping & Testing
Develop ideas into prototypes and tangible concepts. Testing and gathering feedback to streamline refinements.
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Implementation Support
When required, continue working with an organisation to help bring the proposed solution to life.
Evaluation & Follow-up
Understand what worked, what changed and what could improve.
Return to a project after implementation to assess whether it achieved its intended outcomes, understand people's experiences and identify opportunities for further improvement.
May include:
- User and community feedback
- Observation
- Interviews
- Experience reviews
- Outcome reviews
- Identification of unintended issues
- Recommendations for adjustments and improvements
Evaluation can be commissioned as a follow-up review or incorporated into a larger implementation project.
Ideal for: Organisations that want to assess the effectiveness of a service, program, initiative or designed experience and make informed decisions about what to improve next.
Let's talk about your next project
Have a meanigful community, social or environmental challenge you'd like to explore?
Perhaps you're developing a community initiative, working on an environmental program, rethinking how people experience a place or looking for a better way to communicate an important idea.
Book a free initial consultation with Touchpoint Co-design. We'll discuss your project, the current challenges you are facing, what you'd like to achieve and whether service design could help.